AmTrust Financial is currently seeking a talented and results driven individual to fill a role as Senior IT Field Services Technician.  The Senior IT Field Services Technician will report to the Manager of Field Services.    The Senior IT Field Services Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices.  The Senior IT Field Services Technician will work closely with other IT groups, business departments and external entities.

The Project Portfolio Analyst partners with key stakeholders in the business and technology teams to manage the project intake process, provide input around capacity planning, provide transparency into the health, spend and strategic alignment of the portfolio and support the annual planning process. This role will train and educate stakeholders on intake/capacity management procedures and ensure team members execute in compliance with standards. The Project Portfolio Analyst is also accountable for the development and communication of portfolio metrics that represent portfolio performance. The Project Portfolio Analyst will maintain and support the development of project portfolio status reporting standards/metrics and will oversee reporting of the IS&T Strategic Portfolios to IT Leadership on key metrics such as: budget health, schedule health, major risks and mitigation strategies, tempo of new project intake rates, in progress initiatives, resourcing, etc.   Finally, the Project Portfolio Analyst is responsible for working within the Portfolio and Demand Management team under the Process & Capability Excellence Organization which includes but is not limited to the PMO CoE, BA CoE, QA CoE to establish Portfolio and Capacity Management guidelines and oversee the Demand Management Process. This position reports to the AVP, Portfolio and Demand Management. - Align programs, projects and operations to strategic objectives - Plan, Track and Manage Financial Health – funds allocated appropriately - Plan, Track and Manage Resource Health – Are we resourced to deliver projects, are the right resources assigned to deliver successfully - Measure, rank and prioritize programs and project work - Gather and report on metrics to drive decision making

The field support technician will work with Corporate Desktop/Level 2 and local IT teams to support end users. This will include Printer, laptop, PC, copier, remote desktop, and application support for user-base.  Duties include but are not limited to:

Reporting into the Director, IT Service Management & End User Support Services, the Senior ServiceNow Developer IV will join a team of IT Service Management professionals responsible for providing exceptional IT services to the organization. With a focus on the ServiceNow platform, the Developer will act as a senior member of the team assisting with the development and implementation of the IT Service Management roadmap. The Developer will be responsible for the continuous improvement of the IT Service Management platform (ServiceNow), while also playing a key role in the overall strategy and execution in the areas of Configuration Management, Asset Management, IT Service Portal/Catalog, Incident/Problem/Change Management, API integrations, Automation, and Performance Analytics and reporting. The Developer will also be responsible for the operational support of the ServiceNow platform providing issue resolution and request fulfillment.

Responsible for the engineering and design of enterprise systems and services.

Summary:  The Business Systems Analyst at AmTrust is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.  The BSA serves as the conduit between the customer community and the software development team through which requirements flow.  They facilitate discussions amongst business stakeholders across the organization to ensure all groups impacted by a project are given an opportunity to provide the necessary feedback as functional requirements are gathered and confirmed.  Projects range from highly complex product development efforts to strategic, large scale system implementations for insurance quoting and policy management systems.  The BSA is responsible for working with IT to deliver software solutions for new and existing products and services within our company.   The BSA is involved at some level throughout the entire software development life cycle and collaborates with the technology teams to ensure that they have the information they need for successful solution delivery.  They serve the agile teams by ongoing and iterative prioritization of the product backlog, ensuring requirements for user stories/features are complete prior to each sprint, and addressing questions the team may have in sprint planning and throughout the sprint.  The BSA is responsible for seeing that the tasks are performed properly and verifying customer satisfaction. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.  

This position is an individual contributor opportunity geared for the two year (or more) Information Technology professional. We’re looking for a motivated individual with the ability to handle enhancements and bug fixes on existing code projects or assist on new projects while having the ability to evolve into a primary role in the future. You will have the opportunity to directly interface with the business on developing timelines, clarifying requirements and identifying enhancements to applications. This person will maintain work items in sprints (Agile methodology) through Azure DevOps and keep information current for team leaders and managers. You will be using C#, VB.NET, .NET Framework, SQL, and client side scripting frameworks like JQuery and Angular. ASP.NET (MVC) and ASP.NET WebAPI will be the primary web application framework used.

Entry Level Engineer with 0-2 years of typical work experience.  

AmTrust Financial Services is a multinational property and casualty insurer specializing in coverage for small and midsized businesses.  After ten years as a publicly traded company, AmTrust was taken private in late 2018 in a transaction sponsored by the company’s majority owners along with Stone Point Capital LLC. Since its privatization, AmTrust continues to focus on building value through profitable growth, optimizing capital allocation and executing strategic acquisitions and divestitures. This role represents an exciting opportunity to play a key role in the next phase of AmTrust’s growth and development.   The selected candidate will join a newly formed business supporting Center of Excellence team with the primary objective of assisting in the evolution and execution of the multi-phased strategic business plan within the North American P&C Division.  The candidate will support the business leaders in analyzing the current state, working to define the future state, interacting with our IT counterparts with the objective of evolving our platform and product offerings.  Working with a team as well as independently, this role will help identify problems and opportunities and then specify the goals and requirements for a solution to those problems and document a solution keeping in mind the larger platform objectives and roadmap. This role will report to and take direction from the Senior Strategic Advisor to the commercial lines executive.  This is a great opportunity to join a dynamic and fresh team, assisting in the evolution of multiple insurance products with an eye towards innovation and digitization of our portfolio of products.    

Software Engineer with 5+ years of .NET development work experience

The Agile Coach will work closely with other coaches, delivery teams, Centers of Excellence, and the PMO in driving an agile transformation within AmTrust.  You will contribute in every stage of adoption and help consult at all levels of the organization, assess business units, provide a plan and lead a transformation from how the groups currently work into an agile approach.  You will help people rethink and change the way they go about product management and development through continual coaching and mentoring.    Our goal is to help improve the current workflow within teams and overall project management by increasing collaboration, innovation, and introducing techniques that promote adaptability and flexibility not just in the short-term, but also providing a larger scale plan and governance for sustainability well into the future.