AmTrust Financial Services, Inc.

  • Business Systems Analyst II

    Job Locations US-OH-Cleveland
    Requisition ID
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    The ideal candidate will have strong problem solving skills and will work closely with both the development team and business managers. They will participate in developing functional requirements, testing, training and implementation of applications.


    • Provide status to team leads and project managers.
    • Develops and delivers end user training for new or enhanced applications.
    • Provide guidance to less experienced team members.
    • Act as primary liaison between users and IT project team.
    • Analyzes and identifies the sources of application problems and works with IT to successfully resolve application problems.
    • Coordinates with end users in the core areas of underwriting, product management, claims and operations to determine requirements for systems development or revision.
    • May assist with the testing of system enhancements. Create test strategies and oversee results.
    • Troubleshoot all system problems and coordinates resolution with programming staff to ensure that system changes are appropriate and viable.
    • Participates in production implementation, verification and accountable for validating particular enhancements.
    • Plan, document, evaluate and track testing results to ensure proper operation and freedom from defects.
    • Do preliminary analysis to determine sources of discrepancies between actual and expected results.
    • Responsible for determining test requirements based on project specifications.
    • Participate in steering committees to analyze, prioritize and deliver systems development issues.
    • Communicate and interact with appropriate areas on changes and enhancements that may impact data, workflow and functionality.
    • Performs gap analysis and documents results.
    • Collects and defines requirements, translates into functional design documents and participates in the technical design, test planning and user documentation processes. Obtains business area sign-off.
    • Works with users and peers in planning, developing, implementing, and supporting new or existing applications. Analyzes business processes.
    • Provide guidance to less experienced team members.


    • Bachelor of Science Degree or equivalent experience.
    • Experience in Commercial Property & Casualty insurance highly desired.
    • Experience running requirements gathering sessions.
    • Experience with full SDLC methodology including requirements, design, testing and support in an agile environment.
    • 5 plus years of experience in the design and development of complex business systems preferably in the Property & Casualty insurance industry.
    • Experience with manual regression testing, developing test plans and test cases.
    • Experience gathering and documenting requirements.
    • Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form.
    • Ability to work independently as well as effectively within a team environment.
    • Ability to share knowledge and train others.
    • Flexible team player who can work in a fast paced environment where ambiguity exists and priorities are subject to change.
    • Must be proficient in Word and Excel.
    • Willingness to travel.


    What We Offer:

    AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.

    AmTrust Financial Services is committed to a policy of Equal Employment Opportunity.


    AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.


    AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.