AmTrust Financial Services, Inc.

  • Physical Damage Claims Supervisor

    Job Locations US-TX-Dallas
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview


    The claims supervisor is responsible to supervise activities within the claims department. This may encompass supervision of administrative tasks and staff or oversight of the investigation of insurance claims involving auto physical damage, subrogation, and/or personal injury protection claims.  Supervisory duties will include the technical development of the adjusters claim files which includes coverage, liability investigation, development and evaluation of damages, settlement strategy and arbitration management.  These claims arise in various jurisdictions throughout the country and, as such, experience and adjusters’ license in multiple jurisdictions is required. This position will also have personnel administration responsibilities for the adjusters under their supervision. This position will assist the Casualty Claims Manager on various special projects as needed.


    • Assigns new claims to unit members based on complexity and skill set of staff.
    • Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
    • Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
    • Ensures claim processing is consistent with applicable policies, procedures and department guidelines.
    • Supervises maintenance of all claim records.
    • Reviews appeals and complaints that Adjusters are unable to resolve and prepares formal response to consumer complaints.
    • Analyzes and approves insurance claim payment.
    • Provides file authority as appropriate to unit staff.
    • Completes regular quality audits of staff’s work, records results and counsels staff to bring work to or above standards.
    • Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
    • Completes special projects as assigned.
    • Assures that all customers receive quality service.
    • Other tasks as assigned by the Casualty Claims Manager.

    Supervisory Responsibilities

    • Establishes and executes controls to assure that the quality of the work meets or exceeds standards.
    • Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
    • May recruit, hire and recommend or initiate promotions, transfers and disciplinary action.
    • Manages personnel administration including employee evaluations and salary administration.
    • Participate in the specialized training and handling of complex claim matters and projects requiring advanced claim knowledge and experience.
    • Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws


    • 3-5 years experience in claims handling
    • Prior supervisory experience strongly preferred
    • Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
    • Analytical and human relations skills are critical.
    • Leadership skills; ability to plan, organize, delegate and develop corporate human resources.
    • Effective communication skills; ability to obtain information from others and deliver information to others orally and in written form.
    • Ability to carry out detailed written and verbal instructions.
    • Ability to work with little supervision and direction.
    • Sound command of the English language.
    • Ability to operate business technology.
    • High school graduate/GED; prefer college degree


    What We Offer:


    AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.   


    AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.


    AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.  Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.


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