AmTrust Financial Services, Inc.

  • Director - Claims -Workers' Comp

    Job Locations US-CA-Irvine
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers’ Compensation Claims Director.  The WC Claims Director works with the Claim Supervisors to manage and ensure the Workers' Compensation claims activities are being handled within the Amtrust Best Practices, develop and maintain professional customer and broker relations by identifying and meeting customer needs.  Ensures that staff demonstrates customer service principles.



    • Together with the Claim Supervisors develops short-range area plans and budget designed to achieve company goals and objectives.
    • Secures, evaluates and develops staff   Ensures that staff works effectively as a team.
    • Keeps the Claim Supervisors informed of current case status through regular communications and reports.
    • Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement.
    • Works with the staff to ensure that approved vendors are being used. Monitors our attorney vendor panel; meets with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results.
    • Work with the Supervisors on monitoring claims, ensuring pro-active cost-effective and creative cost management.  
    • Work with Supervisors to manage the negotiation of claims settlements, participates and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution.
    • Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.
    • Work with the supervisorial team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits.
    • Maintains current knowledge of related laws and regulations and communicates to staff.
    • Performs other projects as assigned



    • BA/BS degree or equivalent.
    • Five plus years of progressive management plus required examiner experience within Workers’ Compensation insurance industry.
    • SIP certificate where required.
    • Working knowledge of budgeting and profit/loss management.
    • Experience with computerized claims management and office systems.
    • Thorough knowledge of related government laws and regulations.



    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, and Dependent Care, 401k Savings Plans, Paid Vacation and Holidays.


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