AmTrust Financial Services, Inc.

  • ServiceDesk Technician

    Job Locations US-OH-Cleveland
    Requisition ID
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    Provides first level computer system, desktop, and remote support to all AmTrust users. Responsible for problem reporting, problem resolution, and problem escalation for all supported products, services, and platforms. Duties include but are not limited to:


    • Provides first level contact and problem resolution for users with hardware, software and application problems Using advanced troubleshooting skills, resolves as many problems as expertise permits using available tools and resources
    • Solves problems on Windows platforms with proficiency
    • Troubleshoot custom written software, resolving issues as ability allows
    • Escalates problems as appropriate, following established Service Desk procedures
    • Maintains communications with users during the problem resolution process
    • Provides accurate and timely logging of problems and resolution for problems in the Service Desk ticket system
    • Stays current with system information, changes, and updates


    • Working knowledge of fundamental operations of Windows software, PC, laptop and server hardware and related IT equipment such as printers, wireless devices, and scanners.
    • Superior customer service and people skills are a must
    • Excellent oral and written communication skills
    • Strong problem analysis, problem solving, and attention to detail skills


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