AmTrust Financial Services, Inc.

  • Manager, Financial Operations

    Job Locations US-OH-Cleveland
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    This role will assist Director, Financial Risks and Business Processes to execute corporate strategies, to build a culture of continuous improvement and performance excellence, and to implement process standardization and improvements relevant to selected functional area, such as Accounts Payable, Escheatment and others as applicable.


    The Manager, Business Process Engineering’s main responsibilities include but not limited to:

    • Works closely with business & functional partners to understand/document their current processes (challenges and inefficiencies), diagnose with improvement opportunities, and develop solutions that enhances effectiveness & efficiencies.
    • Actively participates global ERP implementation, assist Procure to Pay process design and roll-out, document future processes, design reporting packages, and train AP associates.
    • Actively participates other system implementation projects by assisting change management, process design, data collection, etc.
    • Acts as project lead/main resource in process improvement initiatives, such as paperless invoice processing, check reduction, 1099 reporting, etc.
    • Facilitates site integrations as well as process/service expansions
    • Backs up certain AP and Escheatment tasks when needed, for example, auditing and reporting.


    The Manager, Business Process Engineering also:

    • Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
    • Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.
    • Ensures the appropriate materials, documentation and capacity are available to complete transactions.
    • Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serves as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.
    • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities




    • Bachelor’s Degree in Finance or Accounting
    • 7+ years working experience in Finance or Accounting function
    • Must demonstrate strong attention to detail and excellent organization skills.
    • Proven expertise and experience working cross-functional team, coordinating multiple projects/assignments simultaneously, and completing assigned tasks accurately and on a timely basis.
    • Proven work experience influencing others (change management) to initiate a recommended course of action to solve a problem or increase efficiency.
    • Strong and adaptable communication skills, both oral and written, to deal with different audience groups, from operation clerks to executives.
    • Robust presentation skills with experience conveying information in a clear, focused and concise manner
    • Strong skills in Microsoft office, especially in Excel and PowerPoint. Skills in Microsoft Project and Visio a plus.


    • Shared Services or other process-intensive experience (e.g. Analytical Services, Manufacturing/Finance Center of Excellence, etc.)
    • Knowledge/experience in Accounts Payable Tax Form 1099 filing
    • Ability to use Visual Basic to automate reporting

    Six Sigma or/and Lean Green Belt certification


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