AmTrust Financial Services, Inc.

  • Complex Claims Manager

    Job Locations US-TX-Dallas | US-CA-Concord | US-CA-Irvine | US-CA-San Diego | US-NY-Latham | US-NJ-Princeton | US-PA-Newtown
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Complex Claims Manager



    • Manage a team of 4-8 complex claim adjusters.
    • Responsible for the direct supervision of a complex claim unit, handing the most complex workers compensation claims.
    • Large Loss/Complex Claim experience.
    • Ability to manage a diverse group of adjusters located in multiple locations.
    • Regional jurisdictional expertise.
    • Lead, develop, and manage a high level claim team.
    • Create an environment that ensures accountability, training, and development.
    • Ability to mentor, train, and be a leader within the organization.
    • Strong communication skills with ability to present to senior leadership.
    • Responsible for quality of work performed by the team including, accuracy, completeness, timeliness and compliance with policies and procedures, and quality of claim data.
    • Ensures the goals and strategies of the Claims Team align with the mission and vision of the division and organization
    • Ensures compliance with the company’s claim management best practices, performance standards, policies and procedures focusing on customer needs and expectations.
    • Investigates, analyzes and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
    • Provides leadership and career development to all staff levels to support organization succession planning.
    • Ensures team is effective and producing quality operational results by managing individual performance


    • 7-10+ years of Workers Compensation claim handing experience.
    • Ability to manage highly technical claim staff.
    • Ability to mentor, train, and be a leader within the organization.
    • Ability to provide claim oversight and direction on complex claim issues.
    • Strong communication skills with ability to present to senior leadership.
    • Knowledge source for adjusters
    • Ability to develop reports, metrics, and process improvement plans.
    • Knowledge of Department of Insurance (DOI), NCCI, ICA rules and regulations. Analyze, interpret, and apply laws, rules and regulations pertaining to workers’ compensation.
    • Ability to manage organizational change; to involve and influence others to accept new ideas or innovative approaches; to lead in a team-based organization.
    • Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.



    • CPCU, AIC designation, adjuster licensing program or other industry training programs a plus
    • BS/BA college degree preferred. The knowledge and skill levels acquired through undergraduate level studies especially in the areas of business administration, finance, management or marketing. Full time work experience in workers' compensation claim adjudication or related field, on a year for year basis will substitute for a degree.




    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays



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