AmTrust Financial Services, Inc.

  • Subrogation Claims Supervisor

    Job Locations US-TX-Dallas
    Requisition ID
    2018-7471
    Category
    Claims
    Position Type
    Regular Full-Time
  • Overview

    Overview:
    • Supervises activities within the Subrogation Department. This encompasses supervision of the recovery of money paid on insurance claims involving workers compensation, property and/or casualty claims. This position involves the direct handling of tasks or claims in addition to supervision of 4-7 staff.

    Responsibilities

    Essential Functions:
    • Oversees the handling of all aspects of the subrogation portion of claims assigned to the unit including communication, documentation, litigation management, evaluation, and lien resolution.
    • Ensures all subrogation claims conform to quality, production standards and specifications.
    • Ensures subrogation efforts are consistent with applicable policies, procedures and department guidelines.
    • Supervises maintenance of all claim records.
    • Reviews issues and complaints that subrogation adjusters are unable to resolve and prepares formal response to consumer complaints.
    • Analyzes and approves lien resolution above the subrogation adjuster’s authority and prepares claim for review of Recovery Claims Manager when lien resolution is above the supervisor’s personal authority.
    • Completes regular quality audits of staff’s work, records results and counsels staff to bring work to or above standards.
    • Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
    • Completes special projects as assigned.
    • Assures that all customers receive quality service.
    • Other tasks as assigned by Recovery Claims Manager, V.P. of Claim Shared Services or other AmTrust Senior Claims Management.

     

    Qualifications

    Job Qualifications:
    • Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
    • Analytical and human relations skills are critical.
    • Leadership skills; ability to plan, organize, delegate and develop corporate human resources.
    • Effective communication skills; ability to obtain information from others and deliver information to others orally and in written form.
    • Ability to carry out detailed written and verbal instructions.
    • Ability to work with little supervision and direction.
    • Assist with Subrogation Reporting and Data Management.
    • Sound command of the English language and ability to operate business technology.

    Education:
    • College degree is preferred.
    • Valid adjuster’s license in appropriate jurisdictions or ability to obtain such, if required by subordinate position duties.

    Experience:
    • 8 years experience in Property and Casualty Claims or Workers’ Compensation Claims.
    • Specific prior experience in a dedicated subrogation unit is required.

    Technical Proficiencies:
    • CSRP (Certified Subrogation Recovery Professional) designation.

    Other Competencies or Skills:
    • Experience with Intercompany Arbitration is necessary.

    Reserve Authority:
    • NA

    Background Checks:

    Key Performance Indicators:

    • Establishes and executes controls to assure that the quality of the work meets or exceeds standards.
    • Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
    • May recruit, hire and recommend or initiate promotions, transfers and disciplinary action.
    • Manages personnel administration including employee evaluations and salary administration.
    • Participate in the specialized training and handling of complex subrogation matters and projects requiring advanced subrogation knowledge and experience.
    • Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws.

     

    AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.   

     

    AmTrust Financial Services is committed to a policy of Equal Employment Opportunity.

     

     

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