AmTrust Financial Services, Inc.

  • AVP of Claims Audit, Compliance and Training

    Job Locations US-CT-Southington | US-TX-Dallas | US-IL-Chicago | US-GA-Alpharetta | US-FL-Maitland | US-NY-Melville | US-NJ-Princeton | US-CA-Irvine
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for an AVP of Claims Audit, Compliance and Training 



    This executive level position will lead the three workgroups of Audit, Compliance and Training.  This is a high visibility position that will engage directly with the senior leadership across the claim organization.  The candidate will not only leverage their technical knowledge of the claim handling process, but also utilize direct and indirect leadership skills to create and drive the quality agenda across the organization.



    The AVP of Audit, Compliance, and Training will lead a diverse workgroup focused on driving quality and compliance across the organization.  The responsibilities of the position include:

    • Creating and implementing an aggressive quality agenda, including executing the existing program while building and growing a future state program commensurate with the size and needs of the organization.
    • Building a newly created compliance team, and developing a program that drives compliance with all state and federal (including Medicare) laws and regulations.
    • Leading and growing an established training unit, which will be responsive to the needs of the organization as identified by the audit and compliance activities
    • Identifying changes in claim best practices and workflows to drive high quality outcomes, and developing training solutions to embed and sustain those practices in the organization.
    • Identifying changes in technology to support the execution of those practices and workflows, and working with IT counterparts in the design, build, and test of those changes.



    • Leadership – direct leadership skills to manage a team of 25+ employees, as well as proven indirect leadership skills to drive an aggressive agenda across an organization of 1,700 claim employees.
    • Technical Knowledge - extensive knowledge of claims and claim handling processes for commercial property and casualty, workers compensation, professional, and financial lines of business
    • Experience with building, implementing, and managing a quality audit program that drives improvements in claim outcomes, financial results, and customer retention.
    • Knowledge of insurance laws and regulations.
    • Experience with designing, building, and implementing effective training programs that meet with needs of a diverse employee population.
    • Ability to quickly establish business relationships, and leverage those relationships to drive and influence high priority activities
    • Demonstrated project management skills and ability to prioritize and manage multiple strategic objectives and deliverables
    • Strong analytical and problem solving skills
    • Strong communication and presentation skills
    • Ability to organize and prioritize multiple work assignments
    • Ensures company standards, procedures and goals are met.
    • 7 + years of experience ­­­­managing claims and claims staff
    • 3+ years managing audit and compliance functions
    • Experience with designing and delivering corporate training



    • Bachelors degree, AIC designation preferred, adjuster licensing program or other industry training programs a plus


    Computer skills:  Microsoft Office, Word, Excel, PowerPoint, Vizio



    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays



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