The Supervisor of Underwriting Support Technician (UST) staff coordinates and supervises assigned UST staff members. The supervisor is responsible for the day-to-day operations of support staff and achieving the assigned unit goals for premium, profit, quality and service for all lines of business associated with new business, renewals, and endorsements for Commercial Package Policies. The supervisor oversees all aspects of processing and issuance within their assigned team of new business, renewals and/or endorsements, as well as special projects. This responsibility includes some limited underwriting authority and assistance to field underwriting as well as research of system issues and forms. This individual will need to match employee knowledge and skills set appropriately with regard to assignments, creating development opportunities, and coaching employees on a regular basis. The Operations Supervisor will participate in talent management processes which include hiring and performance management. They may have frequent contact with the field office staff and agents to gather information and communicate the status of accounts, especially those with unique situations. The supervisor develops and coordinates the training of new and existing staff on products, procedures, and workflow changes.
Products within CPP Operations include but is not limited to: ASP, ASPP, BOP, CONPKG, CONGL, CPP, CPPCA, E&S, LUM, MOTCAR, UMB, UMBR.
May be required to work long hours, as required.
The job may require travel, but no more than 25%.
Required use of hands and arms to perform repetitive motions.
Underwriting Support Technicians (UST 1, 2, 3, and Unit Lead)