AmTrust Financial Services, Inc.

  • Account Manager

    Job Locations US-OH-Cleveland
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    The Account Manager is responsible for providing input and support for the management of designated business partners within the AmVenture ecosystem. This role will manage the relationship between AmVenture and designated business partners which would include consulting on business development, anticipating unique partner needs, recommending solutions to meet those needs, and driving overall business optimization. In addition, the Account Manager has direct operational responsibility to interact with assigned business partners and facilitate resolution of service issues, address partner concerns and ensure timely responsiveness and communication.


    The duties of the Account Manager include:

    • Partner Engagement: Routinely engage key contacts to assess current state of their relationship with AmVenture
    • React timely to issues/concerns that an agency identifies
    • Routinely interact with AmVenture leadership to resolve issues/concerns that may arise from designated business partners
    • Conduct in person meetings on a regular schedule with designated business partners
    • Identify areas for improvement in daily workflow between business partner and AmVenture and coordinate resources to address action items.
    • Spotlight particular successes with business partners of AmVenture
    • Assess how AmVenture can be of additional service to business partners based upon monitoring of partner’s strategic direction, client niches, markets served, etc.
    • Communicate timely status updates of issues being addressed to the respective partners as well as relevant internal AmVenture parties.
    • Engage appropriate AmVenture resources to follow up on product offerings or capabilities in response to business partner’s needs.
    • Monitors industry trends and shares information with relevant parties


    Qualifications for the Account Manager:

    • Minimum 3 years’ relevant experience managing business partnerships in claims, underwriting, sales, or other insurance related function.
    • Working knowledge of, and experience with, workers’ compensation and/or commercial property & casualty insurance products
    • Exceptional communication skills, both oral and written; professional telephone etiquette, strong presentation skills for both internal and external audiences; comfortable with/proficiency in public speaking
    • Excellent relationship management skills
    • Strong organizational and analytical skills to support outlined responsibilities
    • Must be detail oriented, organized, and possess strong analytical and interpersonal skills
    • Knowledge of Microsoft Applications and the ability to learn new software programs


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