AmTrust Financial Services, Inc.

  • Premium Audit Specialist

    Job Locations US-OH-Cleveland
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    Investigates, examines, and reports on financial and operational characteristics of commercial business operations to determine earned premium on casualty coverage and other auditable exposures by performing the following duties.


    Duties include but are not limited to:

    • Reviews company records, interviews staff, and observes operations to document and verify classification, financial stability, operations, locations, and ownership of each named insured
    • Investigates and verifies the premium base exposures according to policy contract terms, manual rules, company filings, and procedures
    • Conducts audits on larger and more involved accounts within the department
    • Maintains a high level of communication with other appropriate departments of any conditions or changes in operations or finances discovered during the audit with could adversely affect the company
    • Communicates with governing regulatory agencies as well as independent state bureaus to ensure accurate reporting of classification, payroll exposure, and other procedural issues.
    • Recommends corrective action if insured's records are inadequate, the financial situation is unsatisfactory, or the insured is uncooperative
    • Handles complex disputes and inquiries with insureds, agents, underwriters, and other business personnel by providing appropriate solutions and alternatives in a timely fashion.
    • Manages the organization of invoice payments to our audit vendors and reviews billable hour submissions
    • Monitors and maintains outstanding account balances by assigning to the appropriate collection vendor, handling customer calls, reviewing account adjustments, and working closely with our Accounts Receivable department
    • Provides call center assistance by identifying customer needs, clarifying information, researching relevant issues and offering resolutions regarding audit related issues


    Job Requirements: 

    • Bachelor’s degree, or equivalent combination of education and experience
    • Demonstrated analytical capability, problem solving skills and sound judgment skills
    • Ability to sustain focus for long periods of time and be attentive to detail
    • Ability to absorb and apply new information in a rapid, dynamic environment
    • Applied mathematical and reasoning skills
    • Experience in providing customer service support with proper phone etiquette
    • Microsoft Office Applications and ability to learn new software programs
    • Previous experience in an audit related field a plus


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