AmTrust Financial Services, Inc.

Helpdesk Technician

Job Locations US-OH-Cleveland
Requisition ID
Information Technology
Position Type
Regular Full-Time


The Helpdesk Technician provides first level computer system, desktop, and remote support to all AmTrust users. They are responsible for problem reporting, problem resolution, and problem escalation for all supported products, services, and platforms. Duties include but are not limited to:


  • Provides first level contact and problem resolution for users with hardware, software and application problems Using advanced troubleshooting skills, resolves as many problems as expertise permits using available tools and resources
  • Solves problems on Windows platforms with proficiency
  • Escalates problems as appropriate, following established Service Desk procedures
  • Maintains communications with users during the problem resolution process
  • Provides accurate and timely logging of problems and resolution for problems in the Service Desk ticket system
  • Stays current with system information, changes, and updates


  • 1+ years of experience working a service desk or in a help desk setting
  • Must have experience working with Active Directory
  • Working knowledge of fundamental operations of Windows software, PC, laptop and server hardware and related IT equipment such as printers, wireless devices, and scanners.
  • Well versed with the Microsoft Office Suite
  • Superior customer service and people skills are a must
  • Excellent oral and written communication skills
  • Strong problem analysis, problem solving, and attention to detail skills


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