AmTrust Financial Services, Inc.

Lead - Relocation/Duplicates

Job Locations US-MD-Hunt Valley
Requisition ID
Position Type
Regular Full-Time


PDP Group is searching for a a Lead - Relocation/Duplicates. The posotion is  starts M-F 8:30am to 5:00pm.


Summary:  Must be proficient in all aspects of a Vehicle Title Representative and be able to resolve problems that cannot be handled by other Title Representatives. The Lead is responsible for training new Title Representatives and is responsible for quality control of outgoing corrections, relocations and mail processing of Vehicle Titles. The Lead also must be able to take on responsibilities of the Supervisor when necessary, including completing and routing report, emails responses, and mediating problems that may arise in the supervisor’s absence.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Work with supervisor to organize and delegate work to staff on a daily basis. Provide technical direction as necessary.
  • Monitor production for quality and quantity.
  • Assist with the development of those in training
  • Supervise the staff in the absence of a supervisor and act as the primary point of contact
  • Recommend improvements for workflow and procedures
  • Handle reporting needs as necessary
  • Be fluent in the jobs and understand requirements of systems
  • Maintain professional attitude and communication towards staff, customers and clients.



High school diploma or general education degree (GED).  Previous supervisory or lead experience preferred.  1-2 years experience as a Title Service Rep.


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