AmTrust Financial Services, Inc.

  • Total Loss GAP Adjuster

    Job Locations US-CA-San Diego
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    Amtrust Financial Services, a fast growing commercial insurance company, has a need for several GAP Adjusters. Examines and adjusts Guaranteed Auto Protection (GAP) claims to include coordinating all claims related activities and processing payments of claims to lenders in a call center environment.


    • Gathers and assembles pertinent claim information by contacting lenders, auto dealers, borrowers and/or agents and ensuring the completeness and accuracy of documentation for processing.  
    • Calculates claim proceeds in accordance with the Gap Contract coverage by analyzing and reviewing borrower’s loan history, MSRP/NADA valuations and primary carrier’s coverage documentation. 
    • Responsible for fielding calls from customers, lienholders, and insurance companies while providing excellent customer service.
    • Submits claims calculations and supporting documentation to management for payment approval. 
    • Requests additional documents to assist in the determination of a claim. . 




    • Must have a High School Diploma or equivalent. 
    • Must have at least one (1) year of claims adjusting or related experience in the automotive field (Dealer/Lender).
    • Must have excellent organizational and communication skills (verbal and written). 
    • Must be able to communicate professionally with customers, co-workers and management.
    • Must have a working knowledge of Microsoft Word and Excel.
    • Must be able to type 40 WPM accurately.
    • Must be able to use basic office equipment including a copy machine and fax.
    • Administers claims of numerous ancillary products that are financed when a customer purchases a vehicle; primarily Guaranteed Automobile Protection (GAP)
    • Starts the claims process and is responsible for recognizing the required documentation that is sent in by a request
    • Claims processing and GAP contract support

    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays.



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