AmTrust Financial Services, Inc.

  • Workers' Compensation Claims Supervisor

    Job Locations US-CA-Concord
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    AmTrust, a commercial insurance company, is seeking a Workers' Compensation Claims Supervisor to supervise activities within the Workers' Compensation claims department in Concord, CA. The Supervisor will over see a team of 4 to 6 Claims Examiners handing WC claims. This position may also  handle claims in addition to supervision of staff. The Claims Supervisor reports to a WC Claims Manager.


    May oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, evaluation, negotiation and settlement

    • Ensures all claims eligible or ineligible for payment conform to quality, production standards, and specifications

    • Ensures claim processing is consistent with applicable policies, procedures and department guidelines

    • Analyzes and approves workers compensation claims • Completes regular quality audits of staffs work, records results and counsels staff to bring work to or above standards

    • Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards

    Establishes and executes controls to assure that the quality of the work meets or exceeds standards

    • Reviews and analyzes processes, procedures, and workflows to identify opportunities for process improvement and efficiency

    • Manages personnel administration including employee evaluations and salary administration


    Bachelor's degree preferred

    • 10+ years’ experience in workers compensation insurance industry

    • Valid adjusters license in appropriate jurisdictions or ability to obtain such

    • Basic understanding of laws, principles of coverage, liability, and insurance industry in general, with specific emphasis on workers compensation

    • Leadership skills: ability to plan, organize, delegate, and develop corporate human resources


    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays.


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