AmTrust Financial Services, Inc.

Account Resolution Technician - ELT/Small Business

Job Locations US-MD-Hunt Valley
Requisition ID
Position Type
Regular Full-Time


PDP Group, a division of AmTrust Financial, is searching for an Account Resolution Technician in our ELT/Small Business Department. Shift is 8:30am to 5:00pm.


This position would be responsible for handling incoming calls & vehicle title research for account resolution. 


Essential Duties and Responsibilities include the following.


  • Managing Client Support Tickets & Live Chat Help Desk
  • Follow-Up Calls/Web Look-ups for DMV & Emails to Customers & Dealers.
  • Completion of DMV forms & title reassignment. 
  •  Duplicates, Corrections, Relocations,Repossessions & Title Releases 
  • Client Follow-Up for questions, billing and title questions.
  • Client Email Box & Client State Enrollments. 
  • Client Portfolio Management via Excel.
  • Title Validation (Paper & ELT)



High school diploma or GED.  Excellent written and verbal skills required. Must be able to type 35-40 WPM.  Customer Service.  High level verbal and written communication skills are a must.  Organization and attention to detail is crucial.  Previous customer service experience on the job or in house training. Previous call center experience a plus.



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