AmTrust Financial Services, Inc.

Account Representative

Job Locations US-FL-Boca Raton
Requisition ID
Position Type
Regular Full-Time


The Account Representative is a unique entry-level position within our AmTrust sales division.  This position is locally based, but national in scope. 


The position requires an individual that is detailed oriented, customer service minded and a good communicator.  The individual should possess excellent verbal and written interpersonal communication skills - as there is both phone and email communication required with our PAYO (Pay-As-You-Owe) business partners.  Business partners include: Insureds, Agents, Payroll Partners, Regional Sales Managers, Underwriters and AmTrust co-workers in various departments across the country. 


  • Work the daily PAYO new business report to ensure all new workers’ compensation accounts are bound on the correct payment solution. Follow up as needed.
  • Call the insured to welcome them to AmTrust.  Thank them for the opportunity to service their business.
  • Walk the insured through the details of their specific payment solution to ensure a proper set up and smooth start.  A "checklist" for each payment solution will be provided.
  • Track business contacts and account follow ups to completion to ensure a smooth start.  Send email communication to all key people on the account, confirming that the account has been quality assured and set up correctly.
  • Develop business relationships to seek additional sales opportunities from our agency and payroll company partnerships.
  • Work with agencies and payroll companies to answer any questions they might have.  Help them gain a better understanding of the sales value of our PAYO payment plans – as it relates to their business and their clients.
  • Conduct online training webinars on a regularly scheduled basis - one for agents, one for internal sales and underwriting staff.
  • Assist VP of PAYO and PAYO Coordinator with special projects as needed.
  • Minimal travel required to payroll conventions and Cleveland home office.


  • Bachelor's degree in business or related field preferred
  • Highly motivated, self starter that can work independently once trained
  • Open to coaching and development
  • Strong interpersonal skills
  • Strong organizational skills
  • Computer savvy and quick learner on new systems
  • Proficient in Microsoft Office applications


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