AmTrust Financial Services, Inc.

Agent Dealer Service Rep

Job Locations US-TX-Bedford
Requisition ID
2018-6010
Category
Operations
Position Type
Regular Full-Time

Overview

The purpose of the position is to be responsible for carrying out the functions and goals of the Department and objectives of the organization within the guidelines and procedures that have been established by the VP of Administration.  The Agent Dealer Services Representative will serve the agent and dealer base by providing service information, resolving product or service problems and providing general assistance via telephone and email. 

Responsibilities

  • Receive calls from agent/dealers and determine the nature of the request or problem.

 

  • Resolve the agent/dealer’s request or problem by providing the necessary information.

 

  • Search Company database and files and/or confer with other departmental staff members to select the best

            solution to solve problem; expedite correction or adjustment.

 

  • Explain to the agent/dealer by telephone or in writing the action taken on the request.

 

  • Follow up with internal staff members to ensure that the requested information is received and communicated to

           the agent/dealers on a timely basis.

 

  • Follow up personally with agent/dealer to ensure that complaint/request was resolved satisfactorily.

 

  • File correspondence and other documents according to the established file system.

           Search for information contained in files as requested,

 

  • Communicate necessary business information to the Agent Dealer Services Team Leader or other staff members.

 

  • Contribute to team effort by accomplishing related results as needed.

 

           Other duties as assigned by management.        

Qualifications

  • High school diploma or general education degree (GED)
  • Minimum two years of Customer Service experience and/or experience in Warrantech Automotive, Inc.
  • Basic level of proficiency in Microsoft Word and Excel
  • Basic understanding of WINS a plus
  • Ability to read and interpret documents such as procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to interact effectively with customers, clients, and other employees of the organization
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Detail oriented
  • Efficiently handle multiple tasks
  • Dependable, reliable and trustworthy

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