AmTrust Financial Services, Inc.

Direct Customer Service Representative

Job Locations US-TX-Bedford
Requisition ID
Position Type
Regular Full-Time


Warrantech - Great company to work for in Bedford, Texas.


The Direct Customer Service Representative will be responsible for handling inbound sales and renewal phone calls for consumer product and automotive Service Contract sales, answer Caller ID questions, assist existing customers, research/respond/resolve customer issues, assist customers with on-line registrations.


  • Assist customers by providing the highest level of service;
  • Receive inbound phone calls from customers;
  • Process sales over the phone;
  • Research, respond to, and resolve customer issues in a timely fashion;
  • Utilize troubleshooting and problem solving skills to successfully supply accurate information to callers;
  • Locate and retrieve information in a computer based environment;
  • Explain product features and benefits;
  • Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to compliance and regulations;
  • Contributes to team effort by accomplishing related results as needed;
  • Be able to achieve set daily goals with high call volume;
  • Perform other duties as assigned.




  • High School Diploma or general education degree (GED);
  • One (1) year previous sales experience;
  • Self-motivated; organized, detail oriented, strong desire to learn and grow;
  • Excellent verbal and written communication, interpersonal, and telephonic sales skills;
  • Professional telephone etiquette;
  • Basic level of proficiency in Windows based programs;
  • Maintain a professional appearance and provide a positive company image.


Warrantech offers a truly comprehensive, competitive and affordable benefits package.

  • Competitive starting salary;
  • Exceptional benefits package including medical, dental, and vision after 30 days of employment;
  • Vacation and Personal time.


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


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