AmTrust Financial Services, Inc.

APD Claims Adjuster II

Job Locations US-NY-Melville
Requisition ID
Position Type
Regular Full-Time


The Commercial Lines Claims Adjuster II – Physical Damage will be responsible for confirming coverage, making 24 hour contact with involved parties.  The adjuster must be equipped both legally and technically to handle Physical Damage claims.


  • Research and verify coverage on all assigned claims. The ability to properly read, understand an interpret advanced coverage forms is a must.
  • Investigate facts of loss on assigned claims. This involves obtaining statements from all relevant parties to a loss on a timely basis, obtaining police/fire reports, identifying witnesses and coordinating outside investigation with approved vendors when necessary.
  • Research, document and apply liability statutes in multiple jurisdictions and be able to note the applicability to assigned claims.
  • Clearly and concisely document all relevant claim activity in assigned claim files according to Company guidelines.
  • Reserve all assigned claim files in a timely and accurate fashion accordingly to Company guidelines.
  • Have an understanding or Regulatory requirements in multiple jurisdictions.
  • Have the ability to identify additional exposures to our insureds or the Company on assigned claim files.
  • Negotiate resolutions to claim files in accordance to specific State Regulations and Company guidelines.
  • Handle litigation arising from assigned claims in accordance to Company guidelines.




- 1-3 years of experience in the investigation and resolution of auto physical damage claims. Experience in taking statements is required. Commercial insurance experience is a plus, but not required.

- Working knowledge of the auto repair process and the ability to read and understand an auto damage appraisal.

- An understanding of how to handle a vehicle total loss. Experience in dealing with CCC Valuations or similar vehicle valuation methods is a plus.

- Enthusiasm to use creative problem solving skills in a fast paced environment to reach win-win solutions.

- A professional, proactive demeanor.

- Proficiency with MS Office software.

- Any state adjusting licenses would be a plus. However, the candidate must be willing to obtain licensing within 12 months of employment.

-Must have Garage keepers claims handling experience.

-Spanish is a plus.


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