AmTrust Financial Services, Inc.

Claims Assistant

Requisition ID
Position Type
Regular Full-Time


Position Overview:


The Claims Assistant is responsible for providing support to an assigned team of Claim Adjusters handling auto physical damage claims. 



Responsibilities will include:

  • Make payments as directed by Claim Adjuster.
  • Assist the Claim Adjuster in the set-up of rentals and the payment of rental invoices
  • Pay Copart invoices as required and directed. Assist with the processing of salvage and title paperwork for total loss vehicles.
  • CCC - Autoverse- assist the Claims Adjusters in the set-up of appraisal assignments and the retrieval of completed appraisals as follows:
  • Move documents to Image Right and index to claim file
  • Put comment in claim file that you have indexed the documents.
  • Send a task to the adjuster that the Appraisal is attached to file
  • Obtain invoices from Appraisers if not attached in the completed assignment
  • Complete the Salvage Transmittal form and then forward titles/POA’s to Copart.
  • Send letters as requested
  • File ISO/ NMVTIS
  • Answer phone calls
  • Complete stop pay request.
  • Complete underwriting alerts.
  • Fill out mailing document when mailing federal express or next day.
  • Move salvage to copart by direction of adjuster



  • Thorough knowledge of workers' compensation claims procedures and policies
  • Ability to take direction and make decisions.
  • Self organized and detail oriented.
  • Ability to learn new procedures quickly and adapt to a changing environment.
  • Professional telephone demeanor and good oral and written communication skills.
  • Ability to work well under pressure and multi-task in a fast-paced environment.
  • Basic understanding of business technology.
  • Ability to work in a team environment.
  • Ability to work occasional night/weekend as dictated by office needs
  • High school diploma
  • Some college preferred
  • 3+ years of experience in a worker's compensation claims department or related experience



What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays.



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