AmTrust Financial Services, Inc.

Level 2 Desktop Support Technician

Requisition ID
Information Technology
Position Type
Regular Full-Time


The level 2 technician will work with Corporate Desktop/Level 2 and local IT teams to support end users. This will include Printer, laptop, PC, copier, remote desktop, and application support for user-base.  Duties include but are not limited to:


  • Oversee all aspects of the desktop environment for large groups of employees
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required


  • A+ Certification highly desirable
  • Experience with Windows 7/10
  • Knowledgeable in Microsoft Office Applications
  • Hands on experience with Adobe Acrobat, VPN Clients, Imaging (Ghost, WDS)
  • Working knowledge with Helpdesk Ticketing Systems (TrackIt preferred )
  • Troubleshoot and installation of Laptops/PC, printers, and copiers

Experience with the following desirable:

  • Experience working with Active Directory
  • Printer Servers
  • Windows Servers
  • Basic Networking ( TCP/IP )
  • Cisco Phones
  • Microsoft MCP ( MS Certifications )


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