AmTrust Financial Services, Inc.

Account Resolution Tech - Release

US-MD-Hunt Valley
Requisition ID
2017-5771
Category
Operations
Position Type
Regular Full-Time

Overview

Summary:  Processes requests for release documents received via email, phone, client transmissions.    Responds to inquiries related to those requests.     Must be proficient in all job responsibilities of Retail and Lease Release Tech, and be able to respond accurately and professionally to calls and emails that pertain to release requests.

Responsibilities

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

  • Ability to listen and respond appropriately and professionally to calls regarding release issues, corrections to titles, added documents required, etc.
  • Ability to interact appropriately with client contacts, auto dealers, and auto auctions to resolve questions or customer service issues.
  • Produce letters from Word and PDP’s Title Admin system, and understand the restrictions imposed by client for these requests.
  • Request duplicate titles, and understand the restrictions imposed by client for these requests.
  • Ship released documents to appropriate locations.
  • Research document location in Title Admin system to determine if pull requests are warranted.

 

Qualifications

Education/Experience:

High school diploma or general education degree (GED)Experience with vehicle titles, DMV’s or auto dealers preferred.  Accurate keyboarding skills.

 

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