Reports to the Vice President of Loss Control. Delivers risk control services to clients in assigned territory. Must be able to travel extensively. May assume regional responsibilities for technically complex accounts. Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Works on complex accounts for all lines. Works autonomously and generally has 10 plus years of experience in loss control.
Support our Non-Profit Underwriting and internal Loss Control teams through the following ways: Serve as the technical Loss Control expert on a diverse book of Non-Profit risks, conduct internal training to team members to enhance the team’s knowledge of the book of business, hazards, and best practices related to all coverage lines, work collaboratively with Senior Underwriting Management on developing and executing high level service objectives for the Non-Profit book, and conduct physical Underwriting Loss Control surveys on the Non-Profit book’s most complex and high profile risks.
• Conduct loss control surveys at client locations to determine potential hazards and risk factors to be considered in underwriting/risk selection.
• Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations.
• Consult with clients on ways to control hazards in order to reduce or prevent losses. Consistently influences clients to implement recommendations.
• Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.
• Conduct research for underwriters or clients on class of business, operations, unique or unidentified exposures, or any other technical subject requiring similar analysis.
• Analyze loss trends, recognize opportunities to provide risk control products and/or services which can help reduce losses. Explain how their recommendations or products can help minimize losses.
• Maintain current knowledge of regulatory environment and emerging safety issues. Can explain to customers how the issues impact them and what they can do. Identify where customer is falling short and use that as an example of why they need to follow the recommendation.
• Maintain timely, relevant communications with HO Loss Control.
• Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge
• Influences others to take action on recommendations, obtains consistent by-in
• Listens effectively
• Clearly expresses ideas, recommendations, etc. in writing
• Demonstrates the ability to use behavioral interviewing techniques
• Possesses a strong understanding of both Property & Casualty lines of coverage
• Strong understanding of Commercial Lines insurance products
• Fully understands Risk Control performance standards
• Knows and understands the business plans for each marketing business unit
• Analyzes loss information to identify root causes and develop loss sensitive recommendations
• Handles most complex surveys that come into the office
• Advanced safety accreditations preferred but can be offset with experience in Risk Control.
• Prior Loss Control work experience with Non-Profit risks is preferred, or must possess a willingness to become the department’s Non-Profit Loss Control specialist within six (6) months.
• Understand customer wants and needs, recommend products and services that match their needs appropriately
• Provide input to underwriting to help leverage marketing opportunities
• Builds credibility with internal and external customers
• Creates customer satisfaction by demonstrating the value of risk control services
• Familiar with the risk control service tools available to clients, capable of helping client navigate through the risk control website
• Apply or locate appropriate resource for customer
• Continually assesses workload in light of business priorities; directs own efforts accordingly
• Identifies methods for improving personal productivity
• Understands when it is appropriate to bring in the service or technical expertise of others.
• Must be able to climb ladders and stairs and transition to and from ladders or stairs in order to access building roof areas and upper or lower floors within a customer site during risk control surveys.
• Have the ability to navigate through customer sites in a safe manner, which may include manufacturing areas, warehouses, storage yards, construction sites, etc. which may present surfaces that are uneven, wet, icy, and somewhat unstable or covered with debris.
• Have the ability to navigate within a customer facility in low light or relatively dark conditions.
• Be capable of making regular and prompt travel over extended distances by air or vehicle while demonstrating effective planning, expense and cost control skills.
Must have the ability to work under exposure to extreme outdoor/indoor conditions (heat, snow, cold, rain etc.)