AmTrust Financial Services, Inc.

  • Casualty Claims Supervisor

    Job Locations US-NY-Melville
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    AmTrust Financial Services is currently seeking a Claims Supervisor. The position was created based on growth.This position requires previous supervisory experience. This position will supervise 5 to 7 Adjusters who will be handling both bodily injury and property damage claims arising out of Commercial Automobile and General Liability policies.  Their supervision will include the technical development of the adjusters claim files which includes, coverage, liability investigation, development and evaluation of damages, settlement strategy and litigation management.  This position will also have personnel administration responsibilities for the adjusters under their supervision. This position will assist the Casualty Claim Manager/Asst.Vice President on various special projects as needed and located in Melville, NY.


    • Assigns new claims to unit members based on complexity and skill set of staff.
    • Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
    • Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
    • Ensures claim processing is consistent with applicable policies, procedures and department guidelines.
    • Supervises maintenance of all claim records.
    • Reviews appeals and complaints that Adjusters are unable to resolve and prepares formal response to consumer complaints.
    • Analyzes and approves insurance claim payment.
    • Provides file authority as appropriate to unit staff.
    • Completes regular quality audits of staff’s work, records results and counsels staff to bring work to or above standards.
    • Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
    • Completes special projects as assigned.
    • Assures that all customers receive quality service.
    • Other tasks as assigned by Claim Manager/Assistant Vice President/Vice President.
    • Establishes and executes controls to assure that the quality of the work meets or exceeds standards.
    • Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
    • May recruit, hire and recommend or initiate promotions, transfers and disciplinary action.
    • Manages personnel administration including employee evaluations and salary administration.
    • Participate in the specialized training and handling of complex claim matters and projects requiring advanced claim knowledge and experience.
    • Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws.



    • Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
    • Analytical and human relations skills are critical.
    • Leadership skills; ability to plan, organize, delegate and develop corporate human resources.
    • Effective communication skills; ability to obtain information from others and deliver information to others orally and in written form.
    • Ability to carry out detailed written and verbal instructions.
    • Ability to work with little supervision and direction.
    • College degree or 7 years equivalent experience and skills required.
    • Valid adjuster’s license in appropriate jurisdictions or ability to obtain such, if required by subordinate position


    About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit


    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.


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