AmTrust Financial Services, Inc.

Auto Document Processor

Job Locations US-TX-Bedford
Requisition ID
Customer Service
Position Type
Regular Full-Time


Warrantech Corporation, a division of AmTrust Financial Services, is currently seeking experienced Bilingual and Non-bilingual Document Processors for its Bedford, TX call center location. Document Processors will be responsible for coordinating with the department to ensure that all foundation documents are well checked against organization standards and centrally stored. Candidate will also be a dedicated partner for the claims processing team; Candidate should have a solid accounting background. Multiple systems are utilized through our processes, we are looking for a quick learner with ability to multitask and handle credit card transactions, check payments and ACH payments.


  • Assist servicers/customers by providing the highest level of service when requesting payment
  • Put the caller first and remain polite and professional at all times building a positive rapport with a variety of personality types
  • Receive incoming calls from customers or service centers to resolve claim payment disputes an claim statuses
  • Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and service centers to resolve their issues
  • Ability to solve problems and deal with a variety of complex situations where limited standardization exists
  • Research, respond and resolve callers issues in a timely fashion
  • Retrieve information from our systems and communicate information back to the caller in a clear and educated manner
  • Document all customer information, communications and sales in system
  • Be available to work any shift in a 24/7 call center that is offering great compensation
  • Possess the ability to settle payment disputes with management approval. Resolve escalations within authority limits to insured and claimants.
  • Ability to work independently; good collaboration skills; ability to take and correctly interpret instructions; managing priorities and meeting deadlines; adjusting priorities; organization issues
  • Possess high level knowledge in Excel
  • Audit Foundation documents to ensure that all documents are properly submitted and filed. Particular attention should be paid to documents that have legal ramifications.
  • Possesses knowledge using Microsoft Support and Burning Software
  • Contact Service centers and customers as required to resolve claims payment disputes
  • Possess strong work ethics, organizational, and time management skills.
  • Possess above average written and verbal communication skills.
  • Ability to multi-task and change priorities as required to accommodate business needs.
  • Maintain a continual working knowledge of our client’s products, services and promotions
  • Higher level of proficiency in MS WORD for Windows 6.0 and Excel.
  • Ability to write higher level correspondence  
  • Ability to effectively present the information in one on one and small group situations to customers, clients, and other decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in oral, written, or diagram form.
  • Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and service centers to resolve their issues
  • Good organizational, telephone skills and detail oriented. We are looking for engaging, empathetic, results-driven, customer service focused individuals to build a rewarding long-term career with us. If you have a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills, we are looking for you!


Handling documents for records and audit purposes

Handling faxes and emails from servicers

Answering general questions regarding payment disputes, complex situations, and extended warranty claims

Process payments to servicers and customers

This is an entry-level Document Processor position in our Contact Center.


  • High school diploma or GED equivalent
  • Some college preferred


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