AmTrust Financial Services, Inc.

Account Representative - Commercial Lines Insurance

US-MD-Hunt Valley
Requisition ID
Customer Service
Position Type
Regular Full-Time


PDP Group, a division of AmTrust Financial, is searching for a Account Representative - Commerical Vehicle Lines.  Shift is 8:30am to 5:00pm.


Summary:  Provide prompt service to insureds; service new/renewal commercial and personal lines policies. Assist producers in preparing and maintaining new and renewal account submissions and proposals.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Responsible for servicing non-complex commercial accounts with limited supervision.
  • Perform supportive tasks for Senior Account Representatives and producers as assigned according to company guidelines. 
  • Verbal and written communication with insureds and company underwriters.
  • Check endorsements and policies for accuracy.
  • Prepare various ACORD forms.
  • Enter and manage accounts in AMS including following up on AMS activities/diaries.
  • Obtain additional information to complete submissions.
  • Process new and renewal business submissions.
  • Set up files according to procedures.
  • Prepare insurance presentations, binders, certificates of insurance, ID cards, invoices.
  • Order and review motor vehicle records.
  • Research coverages and various insurance topics when needed.
  • Adhere to company workflow and system procedures.
  • Assist with development of workflow procedures as directed.
  • Assist with resolving accounting problems/collections when warranted.
  • Review and process policy audits.
  • Handle various duties as relates to reported claims.
  • Advise supervisor of accounts that do not adhere to guidelines or time frames.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Minimum two year college degree preferred. One to four years related experience and/or training; or equivalent combination of education and experience.  Insurance 21, 22, 23/AINS designation or a strong working knowledge of all lines. Willingness to expand insurance knowledge through insurance related courses.



Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.


Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  


Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


Computer Skills:

Efficient in Word and Excel; experienced in Power Point. Typing skills of at least 45-50 WPM with minimal errors.


Certificates and Licenses:

IIA AINS Certification or comparable education; must have and maintain current insurance agent’s license in property & casualty, and life and health if warranted, and take continuing education classes to maintain license(s).


Environmental Ability:

Must be able to work in fast paced environment. Must be flexible and able to adapt to frequently changing priorities.



Supervisory Responsibilities:

This job has no supervisory responsibilities.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision.  Occasional traveling required (car, train and/or plane).


This job description is intended for use as guide to the employee and management to accomplish PDP Group objectives. This description only covers certain functions and responsibilities of the position; it is subject to change and modification, and should not be construed to be complete and/or all encompassing.



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