AmTrust Financial Services, Inc.

Customer Service Representative

US-OH-Cleveland
Requisition ID
2017-5035
Category
Customer Service
Position Type
Regular Full-Time

Overview

Be the voice of AmTrust!  Apply your customer service experience, organization and computer skills, keen desire to fulfill customer needs and ensure customer satisfaction as a customer service representative in our Cleveland customer service call center.  Duties include but are not limited to:

 

Responsibilities

  • Receive customer requests by telephone, chat or email.
  • Analyze requests and provide accurate information.
  • Quickly and efficiently access needed information/warm transfer requests to proper staff.
  • Resolves customers question related to Payments; status of Policy and or Claims.

 

Qualifications

  • Ability to oparerate in a call center setting
  • 2-years customer service experience
  • Must have pleasant telephone voice and excellent organizational skills
  • Organizational ability and attention to detail
  • Ability to navigate a computer and phone system

 

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