As a Senior Premium Audit Associate, you will serve as a key member of the Customer Interaction Team, providing specialized support to policyholders, agents, and business partners through calls, chats, and email. This role combines premium audit expertise with customer service excellence while supporting team development through training, quality reviews, coaching, and escalation management.

This role will require a hybrid work schedule in any of our US AmTrust Offices. 

The expected pay range for this role is $22.00 - 27.00 an hour. 

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

· Research and resolve premium audit inquiries by reviewing audit files, policy information, financial records, and supporting documentation.

· Handle incoming calls, chats, and emails from insureds, agents, underwriters, and business partners, ensuring timely and accurate resolution of issues.

· Explain audit results, classifications, and premium audit concepts to customers and stakeholders.

· Provide exceptional customer service throughout the premium audit process.

· Support the manager by handling escalations and assisting with complex customer concerns.

· Assist with onboarding and training team members on premium audit processes, systems, and customer interaction standards.

· Serve as a subject matter resource for teammates and provide coaching and guidance as needed.

· Complete quality reviews of calls, chats, and emails to ensure accuracy, compliance, and adherence to customer service expectations.

· Stay current on audit procedures, manual rules, regulatory changes, and industry trends.

· Perform other related duties as assigned.

What You'll Learn

· Policy interpretation and evaluation of premium calculations and audit foundations.

· Regulatory and industry standards impacting premium audit operations.

· Leadership skills through training, coaching, and quality assurance responsibilities.

Required:

· Associate degree in Accounting, Finance, Business, or related field (or equivalent experience).

· 2–3 years of premium audit experience.

· 1–2 years of customer service experience.

· Strong analytical, problem-solving, and organizational skills.

· Excellent written and verbal communication skills.

· Ability to manage multiple priorities while working independently and collaboratively.

Preferred:

· Bachelor’s degree in accounting, Finance, Business, or related field (or equivalent work experience)

· 4–5 years of premium audit experience.

· 2–3 years of customer service experience supporting premium audit or a related insurance function.

· Experience training, coaching, or performing quality reviews.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.