ANV | A Brand of AmTrust Financial

Location: New York City, NY

Onsite: 5 days per week

Position Overview

ANV, a brand of AmTrust Financial, is seeking an experienced End User Support Technician to provide white-glove, high-touch technical support for our New York City office. This highly visible role serves as the primary point of contact for executive-level (C-suite) technology support, including conference room technology, mobile devices, and end-user computing needs. The ideal candidate is polished, professional, and comfortable supporting senior leaders in a fast-paced, high-expectation environment. 

• Provide white-glove, concierge-level IT support to C-suite executives and senior leaders

• Deliver hands-on support for conference room and AV technology (Teams, Zoom, WebEx, displays, microphones)

• Support and troubleshoot mobile devices including iPhones, iPads, MFA, VPN, and device enrollment

• Diagnose and resolve issues related to Windows desktops/laptops, peripherals, printers, and docking stations

• Provide on-site technology support for executive meetings, board meetings, and highprofile presentations

• Maintain professionalism, discretion, and confidentiality at all times

• Partner with IT teams, vendors, and facilities to resolve complex issues

• Document incidents, resolutions, and assets in the ticketing system

• Assist with executive onboarding and offboarding 

• 5+ years of experience in End User, Desktop, or IT Support roles

• Proven experience supporting C-suite executives or senior leadership

• Strong knowledge of Windows OS, Microsoft 365, and mobile device support

• Experience supporting conference room and video conferencing technology

• Exceptional communication, customer service, and interpersonal skills 

• Ability to work fully onsite in a professional executive environment

Preferred Qualifications 

• Experience supporting boardrooms or executive briefing centers 

• Familiarity with ITSM or ticketing tools (ServiceNow or similar)

• Background in financial services or professional services environment 

The expected salary range for this role is USD $28.00 - USD $45.00 Hr. 

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.