AmTrust Financial Services is seeking a Programs Claims Director to lead a team of Program Claim Managers overseeing TPAs handling Workers’ Comp program claims nationwide. This role is responsible for technical claim oversight, TPA performance management, and staff development, with a focus on coverage, liability, reserving, litigation strategy, and settlement of complex Workers’ Compensation claims across multiple jurisdictions.

This position will require hybrid attendance in one of our AmTrust locations and is posted remotely for nationwide visibility.

• Lead and develop Program Claims Managers providing oversight of TPAs handling Workers’ Compensation program claims.
• Oversee escalated Workers’ Comp claims, including coverage analysis, reserving, litigation management, negotiation, and settlement strategy.
• Ensure TPA claim handling meets AmTrust quality, regulatory, and performance standards.
• Approve reserves and settlements above authority levels and escalate as needed.
• Conduct quality audits, manage corrective actions, and drive continuous process improvement.
• Support TPA due diligence, onboarding, program vetting, and coverage form review.
• Manage personnel administration, training, and development of the claims team.

• Extensive knowledge of Workers’ Compensation coverage, liability, and claims handling.
  
• Prior experience managing TPAs and leading claims professionals.
  
• Strong leadership, analytical, and communication skills.
  
• Adjuster’s license in multiple jurisdictions (or ability to obtain).
  
• Bachelor’s degree or equivalent experience (10+ years).

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.