The Business Analyst will support the Client Services Management team to develop and deliver client facing metrics to provide a proactive consultative service. The analyst will work with the Client Experience team to support them in identifying trends, outliers, opportunities, and successes in a client’s claim data. The analyst will report to the Manager, Client Services to expand the client facing analytics program and continuously enhance the approach based on industry need and claim capabilities. The right candidate will bring a balance of analytical, execution, and communication skills to the table. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.
Collaborate with corporate business partners to align on metric derivation and source for client facing metrics
Identify data and metrics to further enhance value delivery with actionable intelligence to support Agency and Underwriting partnerships
Perform requirements analysis and development that will enhance and expand our client-facing, self-service reporting suite
Evaluate aggregate business and client-specific performance to identify trend development and leverage AmTrust knowledge to recommend improvement opportunities
Learn business processes and understand relevant data to proactively offer design solutions that are more efficient
Modernize report content, visual representations, branding to enable easily-discernable, client-specific insights
Partner with Corporate Analytics to refine underlying data and enhance internal-focused dashboards for business and client-specific analysis
Partner with Claims, Underwriting and Sales to ensure consistency in information we utilize and share when referring to claim capabilities and statistics.
Partner with Risk Control and Claims to improve our consultation and loss prevention.
Provide ability for CXM to be proactive, develop automated alerts for client notifications, VIP reporting suite, Risk Control partnership, CXM objective performance goal tracking.
Supports Client Experience leadership team with ad-hoc requests.
Aid in exploring AI and external vendor solutions for potential implementation
Performs other functionally related duties as assigned.
Bachelor’s degree
3+ years financial or operational analytical experience
Strong level of comfort with Claims/Insurance industry
Experience with Office particularly Excel and SharePoint
Prior experience in reporting and business analysis
Adept at evaluating and pivoting large and ambiguous data sets with an ability to spot trends and present business insights
Preferred:
MBA
Customer facing experience
Prior experience in data visualization solutions and Power BI
The expected salary range for this role is USD $51,300.00 - USD $77,000.00 Yr.
Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
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