The Commercial Lines Service Specialist is responsible for providing expert-level service and operational support for commercial insurance accounts. This role manages endorsements, certificates of insurance, renewals, and complex account servicing within assigned authority while ensuring compliance with underwriting guidelines and regulatory standards. The position serves as a key resource for high-profile accounts, escalated service issues, and contributing to service excellence, quality control, and continuous process improvement. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities:

1. Process commercial lines endorsements and certificates within assigned authority, ensuring compliance with underwriting guidelines, regulatory standards, and client-specific requirements.

2. Service complex and high-profile accounts by managing workflow, reviewing account history, supporting renewals, identifying coverage gaps, and recommending coverage adjustments or value-added opportunities.

3. Provide expert-level support to policyholders and agents via phone and email, acting as a go-to resource for escalated issues and ensuring accurate documentation, follow-through, and resolution.

4. Collaborate with underwriting, sales, and cross-functional teams to support renewals, cross-selling opportunities, and overall account strategy.

5. Take a lead role in mentoring peers by providing training support, clarifying processes, and sharing best practices.

Qualifications: Required:

· Advanced knowledge of commercial insurance coverages, policy structures, endorsement processing, underwriting guidelines, and regulatory compliance.

· Strong organizational, communication, and customer service skills with the ability to manage complex workflows, multiple priorities, and detailed documentation.

· Demonstrated problem-solving skills and sound judgment in handling escalated or sensitive issues, with the ability to mentor and support peers in a collaborative team environment.

Preferred:

· Bachelor’s degree preferred.

· 2-3 years of experience in a multi-line Property & Casualty environment, with strong emphasis on Workers’ Compensation.

· Active P&C license, or ability to obtain within 6 months being hired is required.

· Excellent written, verbal, and listening communication skills.

· Call center or high-volume service environment experience a must.

· Prior experience servicing commercial lines insurance accounts.

· Proven ability to manage multiple priorities, meet deadlines, and work well under pressure.

· Familiarity with cross-selling or account expansion strategies in an insurance environment

Work Environment & Physical Requirements:

· Hybrid work schedule, with flexibility to support extended hours up to 7pm ET.

· Requires prolonged periods of sitting and use of a computer.

· Frequent phone communication with agents and policy holders; ability to manage multiple systems and inquiries simultaneously.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.