When new in the role, over the first 6-12 months, the Claim Assistant I is learning all aspects of the LOB Claims support. The Claim Assistant I will provide assistance to Claim Adjusters by performing a variety of support services. The position has frequent oversight by the supervisor to support the Claim Assistant I. The Claim Assistant I maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.

*This role is hybrid out of our Boca Raton FL, Maitland FL, or Alpharetta GA office*

• With coaching and oversight from Supervisor:
• Performs general maintenance /data entry in the claim files
• Receives and/or returns telephone calls from providers and or claimants
• Generate letters from system/templates
• Schedule medical appointments for claimants
• Forward medical records
• Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts
• Submit referrals for various vendors
• Performs other functional duties as assigned.
• Whether directly or indirectly interacting with customers, ensures quality and timely service is provided to all.
• Develop some critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret and understand key or root issues.
• Demonstrates ability to learn technical processes and learn from mistakes to deliver a quality product to stakeholders and business partners.
• Perform tasks assigned with an acceptable error rate., meeting the SLA rate.
• Establishes and maintains effective relationships with customers, gains their respect and trust.
• Adhere to any compliance changes as directed by your supervisor.
• Performs other functionally related duties as assigned.
• May be required to work overtime as assigned.

The expected salary range for this role is $17.00/hr. - $23.25/hr.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.

• High School diploma
• Ability to take direction and make sound business decisions
• Self-motivated and detail oriented
• Ability to adapt to a changing environment
• Professional telephone demeanor and good oral and written communication skills
• Ability to work well under pressure and multi-task in a fast-paced environment
• Basic understanding of business technology including Excel.
• Ability to work both independently and in a team environment

Preferred:

• Some college
• Prior experience in a claims department or related experience

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.