AmTrust Financial Services is currently seeking a Director to oversee a team of Professional Liability claim specialists. This position requires previous supervisory experience. This position will supervise 6 or more adjusters who manage claims arising from lawyers professional liability.  Supervision duties include the technical development of the adjusters and their claim files which includes, coverage, liability investigation, development and evaluation of damages, settlement strategy and litigation management.  

• Ensures new claims are assigned to unit members based on complexity and skill level of staff.
• Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
• Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
• Ensures claim processing is consistent with applicable policies, procedures and department guidelines.
• Supervises maintenance of all claim records.
• Reviews issues adjusters are unable to resolve and prepares formal response to consumer complaints.
• Analyzes and approves insurance claim payments.
• Provides file authority as appropriate to staff members.
• Completes regular quality audits of staff’s work, records results and counsels staff to bring work to or above standards.
• Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
• Completes special projects as assigned.
• Establishes and executes controls to assure that the quality of the work meets or exceeds standards.
• Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
• May recruit, hire and recommend or initiate promotions, transfers and disciplinary action.
• Manages personnel administration including employee evaluations and salary administration.
• Participate in the specialized training and handling of complex claim matters and projects requiring advanced claim knowledge and experience.
• Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws.

• 10+ years of experience with lawyers professional liability claims
• Previous management experience
• Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
• Analytical and human relations skills are critical.
• Leadership skills; ability to plan, organize, delegate and develop staff.
• Effective communication skills; ability to obtain and deliver information to others orally and in written form.

The expected salary range for this role is $115K-160K/year. 

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.