• Owns the development and performance of professional and cyber liability claim teams, ensuring the quality, accuracy, and timely resolution of first and third party claims of high complexity and/or severity. Continuously develops talent by creating opportunities for direct reports and team to grow and strengthen new skills.
• Monitors the performance of their team, analyzing any problematic trends to identify root cause problems. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, recognizes employees to reinforce behaviors that ensure service excellence, and holds other accountable for the development of their teams.
• Advocates customer and business partner service excellence by building an understanding of the customer and partner experience that meets and exceeds stakeholders’ expectations.
• Identifying changes in claim best practices and workflows to drive high quality outcomes and developing training solutions to embed and sustain those practices in the organization.
• Identifying changes in technology to support the execution of those practices and workflows, and working with IT counterparts in the design, build, and test of those changes.
• Utilizes data and analytics to make informed decisions and drive continuous improvement.
• Collaborative with business partners internally and externally to ensure profitable growth
• Develops coverage acumen and proactively ensures team manages litigation

• Minimum of 10 years of experience in executive level claims leadership roles within the insurance industry, with material experience in Professional Liability and/or Cyber liability claim management
• Advanced coverage acumen including experience with duty to defend and reimbursement policies, primary and excess forms, and multiple product distribution models
• Multi-jurisdictional expertise.
• Bachelor’s degree or equivalent work experience.
• Advanced degree, including Juris Doctor (J.D.
• Directly manage and guide a team of Managers responsible for overseeing the handling of all aspects of claims.
• Regularly participate in claims roundtable discussions focusing on claims issues surrounding coverage, liability and assessment of damages.
• Strong communication skills with ability to present to senior leadership.
• Leadership skills: ability to plan, organize, delegate, and develop direct reports.
• Possesses emotional intelligence and self-awareness.
• Able to create a teaching environment and drive group think
• Creative thinker and solution oriented
• Understands urgency and has proven track record of driving managed change
• Embraces changes; invites feedback related to performance and deals constructively with criticism.

The expected salary range for this role is $150,200-$225,000/year. 

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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#AmTrust

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.