The successful candidate will be responsible for processing accounting policy functions, answering incoming questions via phone or chat, and supporting both internal and external customers. Provide resolutions by utilizing company policies and product knowledge while making quick and accurate decisions. 

Responsibilities:
1. Ensure successful processing of insurance premium payments.
2. Generate premium refund batches for multiple policy types.
3. Successfully review and issue premium refunds in a specified timeframe.
4. Assists agents, insureds, and underwriters with complex policy dispute functions.
5. Error free data entry to ensure premium or commission processing is accurate.
6. Process adjustments and perform account reconciliations.
7. Perform standard policy maintenance requests.
8. Generate and review daily reports within policy system.
9. Provide excellent customer service to clients.
10. Research and resolve payment or commissions discrepancies.
11. Follows established corporate and department policies and procedures.
12. May be required to work overtime as assigned.
13. Keeps current with market trends and demands.
14. Performs other functionally related duties as assigned.

Qualifications:
Required:
• 2-3 years accounts receivable experience.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Customer Service experience.
• Ability to operate scanning equipment.
• Due to nature of this role, physical presence in the office is required.

Preferred:
• Insurance experience is preferred.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

• 1 year of experience in a payment receivable role
• Excellent attention to detail, accuracy, and communication
• Time management skills
• Able to effectively tailor communication and style to differing audiences
• Resourcefulness and flexibility
• Able to self-manage and work independently in a dynamic, constantly changing environment

 

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

 

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

 

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.