The Claims IT Assistant Vice President will play a critical role in leading and managing the Information Technology (IT) operations and strategy within the Claims IT department. This individual will work closely with senior leadership, other IT teams, and Claims professionals to ensure the effective delivery and continuous improvement of IT services supporting claims processing and management. The ideal candidate will possess a strong background in IT leadership, project management, and insurance claims operations with a focus on innovation, efficiency, and customer satisfaction.

Technology Strategy and Management

• Develop and execute IT strategies aligned with the Claims department's goals and objectives.
• Oversee the implementation and maintenance of IT systems and applications that support claims processing and management.
• Ensure the scalability, reliability, and security of IT infrastructure within the Claims department.
• Collaborate with IT teams to integrate emerging technologies and best practices into claims operations.

Leadership and Team Management

• Lead and mentor a team of IT professionals, providing direction, support, and development opportunities.
• Foster a culture of collaboration, innovation, and continuous improvement within the IT team.
• Manage resource allocation and project prioritization to ensure the timely and successful delivery of IT initiatives.
• Establish performance metrics and conduct regular evaluations to ensure team effectiveness and alignment with departmental goals.

Project Management

• Plan, execute, and oversee IT projects related to claims processing, including system upgrades, migrations, and integrations.
• Develop project plans, timelines, and budgets, ensuring adherence to scope, schedule, and cost constraints.
• Coordinate cross-functional teams and stakeholders to ensure project objectives are met and risks are mitigated.
• Monitor project progress, provide regular status updates, and implement corrective actions as needed.

Stakeholder Collaboration

• Act as a liaison between the Claims department and IT teams, ensuring clear communication and understanding of requirements and priorities.
• Partner with business leaders to identify opportunities for IT-driven improvements in claims operations.
• Engage with external vendors and partners to evaluate and implement technological solutions that enhance claims processing.
• Represent the Claims IT function in senior leadership meetings and contribute to strategic decision-making.

Data Management and Analytics

• Oversee the management and analysis of claims data to drive insights and inform decision-making.
• Ensure data integrity, accuracy, and security in compliance with industry regulations and company policies.
• Develop and maintain dashboards and reporting tools to provide real-time visibility into claims performance metrics.
• Leverage data analytics to identify trends, optimize processes, and improve customer outcomes.

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 10 years of experience in IT management, with at least 5 years in a leadership role within the insurance industry, preferably in claims technology.
• Proven track record of successfully managing complex IT development delivery from inception to completion.
• Experience with claims processing systems, data management, and analytics tools.

Skills and Competencies

• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent project management skills, including planning, execution, and risk management.
• Superior communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• In-depth knowledge of IT infrastructure, applications, and emerging technologies relevant to claims processing.
• Analytical mindset with the ability to leverage data to drive decision-making and process improvements.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Commitment to continuous learning and staying abreast of industry trends and best practices.

Personal Attributes

• Strategic thinker with a vision for leveraging technology to achieve business objectives.
• Results-oriented with a focus on delivering high-quality outcomes.
• Adaptable and open to change, with a willingness to embrace new challenges and opportunities.
• Customer-centric approach with a commitment to enhancing the claims experience for policyholders.
• Integrity and professionalism, with a strong ethical foundation.

Working Conditions

• Primarily office-based with potential for remote work arrangements as needed.
• Occasional travel may be required for company meetings and vendor engagements.
• Ability to work flexible hours to accommodate project deadlines and business needs.

Compensation and Benefits

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holiday schedule.
• Professional development opportunities and support for continuing education.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.