The Technical Operations Specialist position will work with internal and external stakeholders and will report to the AVP of Claims Operations. This role is responsible for assistance with developing claims functional and process requirements for projects, enhancements, and technology innovations. It will require the individual to possess an excellent understanding of the (LOB) Claims business functions, focus on process improvements and will collaborate extensively with Claims staff. The individual is expected to display a high degree of focus on driving projects to completion while building relationships with stakeholders.

The Technical Operations Specialist will work with business leads to bring national initiatives to the local level. They will also work with other departments to progress business needs in the areas of technology and compliance, plus act as a SME during strategic discussions, projects, and local movements.  Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

• Timely execution of assigned projects and initiatives
• Facilitates, and supports strategic process and technology initiatives
• Analysis of ad hoc reports to assist in diagnosis of operational issues
• Engages in claims data collection around process improvements and engages in analysis of the data to make recommended changes
• Owns process mapping needs based on claims process observations to identity efficiency opportunities
• Seeks to identify and understand business needs, and provide claims process solutions to enable impactful change in the claims organization
• Builds productive relationships across the organization, leading and influencing leadership to consider differing viewpoint that align initiatives and drive positive business outcomes
• Ad hoc support for LOB
• Creation of job aids and frontline training
• Particpates in systems testing for Technology enhancements
• Performs other functionally related duties as assigned.

• 5+ years in Claims, preferably in Worker’s Comp
• Bachelors degree or equivalent experience
• Advanced Excel and PowerPoint functions
• Basic skills in process mapping and experience with strong Visio skills
• Proven organization and analytical skills
• Creative problem-solver with strong quantitative skills that can spot patterns, trends, and opportunities in data
• Excellent communication and interpersonal skills
• Willingness to work extended hours when occasions demand
• Ability to travel, nationally, up to 40% of the time

Preferred: 

• Experience in creating analytical reports
• Project management skills or comparable experience
• Advanced degree or Six Sigma certifications
  
  

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.