The Business Systems Analyst at AmTrust is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.  The BSA serves as the conduit between the customer community and the software development team through which requirements flow.  They facilitate discussions amongst business stakeholders across the organization to ensure all groups impacted by a project are given an opportunity to provide the necessary feedback as functional requirements are gathered and confirmed.  Projects can range from minor enhancements to larger and more complex work items for insurance quoting and policy management systems, and responsibilities may include production support on assigned systems. 

The BSA is responsible for working with IT to deliver software solutions for new and existing products and services within our company.   The BSA is involved at some level throughout the entire software development life cycle and collaborates with the technology teams to ensure that they have the information they need for successful solution delivery.  They serve the agile teams by ongoing and iterative prioritization of the product backlog, ensuring requirements for user stories/features are complete prior to each sprint, and addressing questions the team may have in sprint planning and throughout the sprint.  The BSA is responsible for seeing that the tasks are performed properly and verifying customer satisfaction.

Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

The ideal candidate will have strong problem-solving skills and will work closely with both the development team and business managers.

• Provide status to team leads, project managers and delivery managers.
• Act as a primary liaison between users and IT project/delivery teams.
• Communicate and interact with appropriate areas on changes and enhancements that may impact data, workflow, and functionality.
• Participation and implementation of the BSA CoE Services, Standards and Development.
• Provide guidance to less experienced team members.
• Analyzes and identifies the sources of application problems and works with IT to successfully resolve application problems.
• Do preliminary analysis to determine sources of discrepancies between actual and expected results.
• Plan, document, evaluate and track results to ensure proper operation and freedom from defects.
• Troubleshoot all system problems and coordinates resolution with programming staff to ensure that system changes are appropriate and viable.
• Ensure internal product stakeholders’ needs/expectations are met and promote transparency by helping communicate through agile practices.
• Participate in demand and steering committees to assist with the analysis and sizing of business work requests.
• Collects and defines requirements, translates into functional design documents, and participates in the technical design, test planning and user documentation processes.
• Make mock-ups, wireframes, and other documents in support of functional requirements and to aid in sponsor sign-off.
• Serve as a subject matter expert for assigned business domains and systems.
• Work on projects or assist other BSAs on larger/complex projects and strategic efforts.
• Works closely with Architects, Developers, Quality Assurance, and end users to ensure that developed functionality meets requirements.
• Works with users and peers in analyzing business processes, planning, developing, implementing, and supporting new or existing applications.

• Bachelor of Science Degree or equivalent business experience required.
• 5 plus years of experience in the design and development of complex business systems in the Commercial Property & Casualty insurance industry.
• Good working and solid background knowledge of core business analysis practices & utilization of various techniques.
• Successful elicitation, prioritization, documentation, and organization of requirements.
• Ability to document and analyze business and system processes.
• Ability to provide recommendations for business and/or system processes.
• Effective and successful requirement estimation.
• Experience with full SDLC methodology including requirements, design, testing and support in an agile environment.
• Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form.
• Flexible team player who can work in a fast-paced environment where ambiguity exists, and priorities are subject to change.
• Ability to successfully collaborate with all Project Sponsors/Governance, Core Project & Delivery Team participants.
• Ability to share knowledge and train others.
• Ability to multi-task (i.e., successfully work on several projects at the same time).
• Ability to work independently as well as effectively on medium to large projects.
• Demonstration of timely delivery of projects.
• Ability to professionally manage challenging situations.
• Must be proficient in Word and Excel.
• Willingness to travel

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.