AmTrust Financial Services, Inc.

Claims Clerk II

Job Locations US-CA-Concord
Requisition ID
Position Type
Regular Full-Time


Provides various support functions at multiple levels for the claims department. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.


  • Provide incoming mail support; including opening, sorting and delivery of mail, maintaining records of critical documents, scanning and indexing documents to claim files, boxing & shipping mail to correct handling offices.
  • Operate a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter and mailing equipment.
  • Monitors Operations department Outlook Inboxes, processes requests and/or distributes items to the appropriate claim staff.
  • Provide mentoring and support to others in the department
  • Participate in and successfully contribute to special projects
  • Proficient in multiple levels of the departments task and job responsibilities
  • Performs other functionally related duties as assigned.


Pay Bills Clerk:

  • Review and process invoices for payment.
  • Process payments off an excel spreadsheet.
  • Process offsetting entry work on coding corrections and voided/stop paid checks.
  • Research returned checks to determine reason and log results onto a excel spreadsheet.
  • Research outstanding checks to determine if necessary to reissue or void check.
  • Other special payment projects as assigned by supervisor.


Claim Entry Clerk:

  • Provide telephone support for incoming calls, including claim intake of new losses.
  • Complete the initial entry of loss notices in the claims system and distribute the claim to the appropriate assignment team.
  • Create additional features on existing claims as requested by the claims teams
  • Perform research on losses that have entry-level coverage issues.
  • Complete Claim corrections as requested by the claims teams and others
  • Complete special projects as needed
  • Provide support to Shared Services and other departments as required


Claim Financial Clerk:

  • Process offsetting entry work on coding corrections and voided/stop paid checks.
  • Verify financial and other data (e.g. tax identification numbers)
  • Enter data and maintain updated records
  • Reviewing and processing reimbursements
  • Communicate with vendors, customers and colleagues
  • Knowledge of basic bookkeeping and financial transactions
  • Knowledge of MS Office and databases
  • Attention to detail
  • Organizational and multitasking abilities
  • Provide exceptional customer service


Claims Kit Clerk:

  • Organizational and multitasking abilities
  • Attention to detail
  • Provide exceptional customer service
  • Prepare insured’s new/renewed injury packets and mail



  • High school diploma
  • Minimum 1 year experience working in insurance claims department OR related office environment
  • Intermediate understanding of business technology, including MS Office, claims financial and imaging system.
  • Working knowledge of insurance as it relates to a Claims Department and claims processes
  • Ability to take direction and make decisions.
  • Good verbal and written communication skills
  • Ability to establish goals and meet deadlines
  • Ability to resolve difficult challenges as they may arise
  • Self-organized and detail oriented.


Degree of Supervision Required:

  • Some degree of supervision will be needed during the initial stages of employment and with the introduction of any new job tasks or responsibilities, as well as some resource support to handle questions/issues that arise during the normal course of business.
  • Minimal degree of supervision will be needed with the introduction of any new job tasks or responsibilities.
  • Minimal supervision is needed during the normal course of business.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.


This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.


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