AmTrust Financial Services, Inc.

IT Communications Analyst

Job Locations US-OH-Cleveland
Requisition ID
Position Type
Regular Full-Time


Responsible for establishing and maintaining ongoing IT-wide communication, including working with leadership to communicate regularly via Town Halls, intranet content, newsletters, and other channels as available. This role focused on managing communications within IT and coordinating with the Corporate Communication team to determine and follow appropriate governance. As part of Organizational Change Management, IT Communication, and Training, this role includes supporting IT OCM and training initiatives. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.





  1. Assist with development of IT Communications strategy, processes, and governance, including tools to support Communications
  2. Own and maintain IT Communications workflows and processes
  3. Establish and maintain ongoing IT-wide communication channels and cadence, including town halls, intranet messaging and emails
  4. Develop and implement communication strategies in alignment with initiative goals for internal audiences
  5. Consult and coach project teams
  6. Work with Project Managers to advise communication strategy; create and maintain communication plans; and create, edit, and distribute communications for projects
  7. Collaborate with Centers of Excellence to maintain IT Training calendar and materials
  8. Support Corporate Communications in supporting intranet structure and content
  9. Assist with other IT Communication, change management, and training activities as needed




  • Strong technical writing skills
  • Strong problem solving and critical thinking skills
  • Ability to break down complex subjects to understandable main points
  • Keen eye for details
  • Initiative to drive new projects
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Experience with technical writing
  • Excellent client-facing and internal communication skills
  • Resilient and tenacious with a propensity to persevere
  • Planning and organizing
  • Decision-making
  • Must be a team player and able to work collaboratively with and through others
  • Bachelor's degree in relevant field
  • Proficient with Microsoft Office Suite, including Visio and SharePoint
  • Business process improvement experience


All of the above and requires 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required.


  • Communications experience preferred


This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.


What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.


AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.



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