AmTrust Financial Services, Inc.

Agile Coach

Job Locations US-OH-Cleveland | US-TX-Dallas
Requisition ID
Information Technology
Position Type
Regular Full-Time


The Agile Coach will work closely with other coaches, delivery teams, Centers of Excellence, and the PMO in driving an agile transformation within AmTrust.  You will contribute in every stage of adoption and help consult at all levels of the organization, assess business units, provide a plan and lead a transformation from how the groups currently work into an agile approach.  You will help people rethink and change the way they go about product management and development through continual coaching and mentoring. 


Our goal is to help improve the current workflow within teams and overall project management by increasing collaboration, innovation, and introducing techniques that promote adaptability and flexibility not just in the short-term, but also providing a larger scale plan and governance for sustainability well into the future.


  1. Educate employees at all levels on agile principles, guiding them with best practices for implementing the process in their own work
  2. Provide training, mentoring/coaching valuable skills that lead toward the organization-wide transformation
  3. Provide hands on support to all employees, collaborating with people across widely varying levels and roles, leading them through inspection and adaptation toward further understanding and adoption of agile principles
  4. Use techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation
  5. Help identify and remove impediments within the levels of the organization
  6. Work with other coaches in reviewing our organizational health and how we can continue to mature as an agile organization
  7. Coordinate and contribute in the development of CoEs and CoPs and ensuring transparency, understanding, and consistency of the adopted processes


  • Basic knowledge of software development processes and procedures
  • Understands the fundamentals of iterative and incremental development
  • Demonstrates in-depth knowledge of and background with agile concepts
  • Enthusiastic and knowledgeable about agile processes, practices, and their benefits
  • Possess great interpersonal skills, teaching abilities, and a capacity to inspire and motivate
  • Prior experience leading teams through an agile transformation or being a member of a team that has gone through this
  • Ability to travel as needed (including local office)



  • Excellent communication skills; including verbal, written, and presentation skills
  • Proficiency in agile concepts
  • Core IT competencies (i.e. knowledge of systems development lifecycle and methodologies)
  • Critical thinking and problem-solving skills
  • Strong work ethic and self-motivating
  • Demonstrated willingness to be flexible and adaptable to changing priorities
  • Strong multi-tasking and organizational skills
  • Enthusiasm to learn and demonstrated team work
  • Stress tolerance



  • Experience in working through an agile transformation within a large company and with distributed teams
  • Knowledge of various Agile or Lean frameworks
  • Agile Certifications (Certified/Professional SCRUM Master, ACP, Professional SCRUM Product Owner, etc.)
  • Experience with training or coaching
  • Knowledge of Work Management tools such as Azure DevOps
  • Involvement within DevOps/Continuous Integration


This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.


What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.




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