AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for Clerical Claims Supervisor. This position will supervise a team of claim assistants and manage the operations workflow. This positions requires excellent written and verbal communication skills, a strong sense of urgency and attention to detail, along with providing non-technical support and ongoing training to the team. 

Responsibilities:

• Provides support, guidance, leadership and motivation to team to promote maximum performance.
• Coordinates claims support and workload management function.
• Develops and maintains claim assistants productivity stats.
• Conducts random audits of claim assistants work product to ensure compliance with internal policies and procedures.
• Develops and maintains quality audits of claim assistants work, records work results, and counsels staff to bring work to or above standards.
• Manages personnel administration including employee evaluations, timesheets and time off requests.
• Organizes and handle special projects as needed.
• Provides back-up support for staff as needed.
• Trains new claim assistants on internal policies and procedures as well as performance expectations.

Qualifications

• Team leadership/management/motivational skills
• 3+ years in a workers compensation claims department or related experience
• Excellent written and verbal communication skills; ability to document notes and compose and edit correspondence
• Attention to detail with sense of urgency to meet state requirements
• Ability to learn new procedures quickly and adapt to a changing environment
• Ability to work well under pressure and multi-task in a fast-paced environment
• Analytical and interpretive skills
• Strong organizational skills
• PC literate, including Microsoft Office products and spreadsheet development

What We Offer:

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.  Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

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